Table of Contents
- APPOINTMENT BOOKING
- RESCHEDULING & CANCELLATION
- APPOINTMENT PREPARATION
- SAFETY & ENVIRONMENT
- REFILL
- REFUNDS
- ALLERGIES & EXPECTATIONS
APPOINTMENT BOOKING
Online Bookings Only
All clients are required to book appointments online.
New Clients
Please arrive 10 minutes early for a consultation and to complete a consent form.
Lash Lift Wait Period
Please ensure you have not had a lash lift within the past 4 weeks, as this can affect lash extension results.
RESCHEDULING AND CANCELLATION
48+ Hours Notice
Cancel or reschedule at least 48 hours in advance to retain your deposit as a credit for your next visit.
Refunds are not provided.
Less Than 48 Hours
Cancellations or reschedules made with less than 48 hours’ notice will incur a $20 deposit fee.
Late Arrivals
If you arrive more than 15 minutes late, your session may be shortened to stay on schedule. The full service fee will still apply.
APPOINTMENT PREPARATION
No Eye Makeup
Arrive with clean eyes & no makeup. A $10 makeup removal fee applies if eyes are not makeup-free. If you’re coming from work or an event, please arrive 10 minutes early to use our complimentary eye makeup remover.
Avoid Caffeine
Skip caffeine before your appointment to avoid eye fluttering, so we can work more precisely on your lashes.
Don’t Curl Lashes
Come with natural lashes, no curling before your visit.
SAFETY AND ENVIRONMENT
No Children
For safety reasons, please do not bring children to your appointment. Your eyes will be closed during the service, and we cannot supervise little ones
No Pets in Treatment Area
To ensure cleanliness and accommodate all clients, pets are not permitted in the salon. They may wait outside if necessary.
REFILL
Refill Timeframe
– If less than 40% of lashes remain or it has been over 21 days since your last appointment, your booking will be treated as a new full set. Please book accordingly to ensure enough time is scheduled.
– If within 24 hours after your appointment, your lashes fall excessively or have technical issues (lashes applied unevenly, clumped, or causing discomfort), we will fix them free of charge.
– After 24 hours, lash shedding is usually due to aftercare, therefore it will not be covered under the warranty.
No Refills from Other Salons
We do not accept refills from other salons to ensure our quality & retention standards.
Lash Removal Requirement
New clients with lashes from elsewhere must book a lash removal add-on so we can allocate enough time.
REFUNDS
Refunds are only provided in following issues:
– The client has prepaid (deposit or full payment) but the salon is unable to provide the service (e.g. power outage, equipment malfunction, or other unforeseen issues from the salon’s side).
– The salon has to cancel the appointment due to an internal issue (e.g. technician is unwell and no replacement is available, and the client does not wish to reschedule).
=> The deposit or any prepaid service fee will be refunded in full.
*No refunds will be provided for any other circumstances outside of the two situations mentioned above.
ALLERGIES AND EXPECTATIONS
Allergic Reactions
If you are aware of any sensitivities or allergies, please inform your lash technician before your appointment. We are not liable for allergic reactions to products used.
In Case of Allergic Reaction
Allergies may develop suddenly, even after years of use. If you experience discomfort or a reaction, please contact us immediately for a free lash removal.
Customer Service Expectations
Results may vary depending on your natural lashes. Not all styles suit every client. During your consultation, we’ll assess your lashes and recommend the best options for you.